RISO Education Solutions

Customer Care

RISO solutions are more reliable. No toner or heat is used in the print process and it is less prone to jam or breakdown. Nevertheless, should there be a problem, you need confidence in our ability to get your equipment back up to speed.

Our call centre operatives are trained in fault diagnosis and will try to resolve your problem over the telephone, saving you time. Should you need on-site support, one of our trained service engineers will be routed directly to site.

Our service engineers are employed directly by RISO and are experts in our print technology. Equipped with essential tools and parts, they also have finger tip access to technical information and can download manuals and software patches on-site.

After each service visit our service engineer will carry out preventative maintenance; replacing service parts and adjusting image quality to ensure that your print equipment stays in tip-top condition.

"It is the little things that make a difference. When we have a problem we can talk directly to the engineer."

Bob Gardner, Priory School
 

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For more information call 0800 917 2020

• The Chance to Win

  Each time Riso Education Solutions carries out a Site Investigation at your School, you will receive an entry into our fantastic monthly 'Activity Day' prize draw for that month. The lucky winner will then chose an Activity Day of their choice for themself and three of their colleagues to enjoy.

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